Not 100% happy with your purchase from our website? Just change your mind at the last minute? Don’t worry, At Bewell of North America, we offer hassle free return and exchange to all our customers who purchase directly from our website. No hassle, no sweat.
To have our customer happy and loyal to our Bewell brand is our number one priority. We value your shopping experience with us greatly, therefore, please feel free to reach back to us whenever you have any question or concern. Feedback or comment? Please feel free to send us your thoughts here.
Returns & Exchanges Policy for Bewell of North America LLC
The following policy applies to all United States orders purchased directly from our website only. We can’t take responsibility to other purchases made through third party channels such as Amazon, Etsy, eBay etc.
Eligibility time frame:
To qualify for a return, items must be received back to our address within 30 days of your original order shipment date (as printed on your packing slip). Exchanges must be received within 30 days. Returns will have the shipping fee deducted. We recommend the package sent via a tractable method using our return label. In the event of lost packages without a tracking number we won't be able to issue the refund.
Items not eligible for refund or store credit:
Customized items or engraved items.
Returns received in damaged/worn condition.
Returns received after 30 days of the original order shipment date.
Shipping charges, except in cases where we have made a shipping error.
Items eligible for store credit only:
Returns received by between 31 and 90 days after the original order shipment date (as printed on your packing slip). Late returns will have the shipping fee deducted.
Must be returned with original wooden box packaging intact, otherwise they are non-refundable and will receive no refund or store credit. Please note gifts must be returned together with the original order to receive a full product refund on your order. Please read below and contact our customer care here.
How do I return an item I received as a gift?
If you received an order from Bewell of North America as a gift, you can still return it as long as it is eligible as listed above! We'll issue you a Bewell of North America store credit for the amount of the returned item(s). Please contact Customer Care.
What if I received a volume discount and want to refund part of the order?
Refund amount will be adjusted accordingly if volume discount was applied to the original order.
What if there was something wrong with my order?
Please contact Customer Care right away so we can make things right.