1. Where is Bewell of North America located?
  • We are located in a 16,000 sq warehouse in Concord, North Carolina, which is about 5 minutes’ drive from Charlotte Motor Speedway.
  1. What is the policy about shipping, returns or exchanges?
  • All orders are processed within 1 business day.(Order with engraving service will take extra 2-3 business days to prepare and finish.) Orders in which the shipping and billing address differ will take longer to process due to fraud prevention. Orders placed from Friday 4 pm EST through Sunday night will be shipped on the following Monday. A shipment confirmation will be emailed to you once your order ships and it will have all your relevant order details, as well as tracking information. 
  • Domestic shipping
    • USPS: We offer FREE USPS first class shipping to orders of $30 or more in total value within the USA. (excludes link removal tool & extra link). Delivery time is 2-3 business days, depending on location. Reliable tracking information is provided. Shipping to P.O. Box or APO is available.
      • USPS Overnight: $35, delivery time is 1 business day. Your order will ship same business day if placed before 1pm EST otherwise your order will be processed and shipped the next business day. Reliable tracking information is provided.
    • International shipping
      • In Canada, standard shipping is $20. Delivery time is 6-10 business days, depending on location. Reliable tracking information is provided.
      • In Canada, express shipping is $55.  Ships same Business day if placed before 3 pm EST otherwise your order will be processed and shipped the next business day. Delivery time is 1-3 business days depending on location.
      • Shipping offered to select countries in Europe and Asia, $50 on all orders. In Asia, we only ship to Japan, South Korea, and Singapore, Taiwan & Hong Kong.  Orders will arrive within 6-14 business days, depending on location and tracking number is provided via email when the item ships.

    *Customers are responsible for any extra duties, taxes, or shipping fees that may be charged by their specific locality. Please note, any order that is returned to Bewell of North America because it is unclaimed by the customer or because the customer refuses to pay any extra fees, cannot be fully refunded but the customer will receive a store credit for the returned merchandise.

    1. What type of movement does Bewell watches come with?

    • Bewell watches are equipped with the Japanese Miyota Quartz Movement – it is a very reliable movement, built to last!
    1. Can I get a discount when I am buying many watches for groomsmen gifts?

    • Yes! We do offer a discount for your special big day in life! Thank you for inviting Bewell to your wedding party! We offer the following discount and engraved wooden watches deal: Unique groomsmen's gifts - engraved wooden watches
    • Well, we are biased but we do offer the best cool and creative groomsmen gifts for your best man and the guys in your wedding party. We also offer a steep discount on groomsmen gifts to help out on your special day!
    • Orders over $200, 15% discount coupon bewell15
    • Orders over $400, 20% discount coupon bewell20
    • Orders over $600, 25% discount coupon bewell25
    • Orders over $800, 30% discount coupon bewell30
    1. Are your watches unisex?

    • Most of our Bewell watches are meant to be unisex. But for easy search reason, we do list most of our watches under watches for men section.
    • Most of our bewell watches are 1.7 inches in dial face, and the 1.3 dial face are smaller and tend to be a bit more female-friendly.
    1. Are your Bewell watches waterproof?

    • Yes and no. Some of our Bewell watch models are waterproof up to 3ATM, but some are not due to its wood nature. But all of our Bewell watches are Water splash-proof. That means you are safe to wear it washing hands, run under rains etc. But please avoid submerging underwater or take it to shower or diving underwater.
    1. What is the battery life and battery model for your Bewell watches?

    • All of our bewell watch come with 2 years battery life warranty from the day you purchased. Most of our best seller wooden watches powered by one smaller size battery SR626sw, and some other models bewell watch powered by a bit bigger LR44 battery. To decide which one to replace, please gently open the case and read the back of the battery. 
    1. Can Bewell watch’s wooden band be adjusted to my wrist size?

    • Yes, all of our bewell wooden watch bands are adjustable. Even though we supply a convenient tool with each of our bewell watch, we strongly recommend you taking your new Bewell wood watch to a local jewelry store to get it properly sized. Because the jewelry store associate has a full toolset to make the sizing job a lot easier and safer to the wooden band.
    1. I am a marketing manager of an NBA team on the east coast, how can I place an order of 5,000 watches with our custom message for our fans?

    • For any order larger than 200 and requires custom made or private labeling, please fill out our message form on the contact us page.
    1. What is the warranty on my Bewell watch?

    • Please refer more info from our warranty page. We offer a full 12 months warranty to all bewell watch purchased from our website. However, if you purchase a bewell watch from other retail channels such as Amazon, Etsy and another website, please contact the seller directly for return, repair. We only honor our warranty and repair service to customers who bought directly from our official website at www.bewellna.com.