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Due to the high volume request from our customer, and the lacking of skillful technicians who offer repair service to serve the uniqueness of wooden watches in the market, we gladly offer premium watch repair and maintenance service to our customers.
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How to proceed?
To repair the watch, please upload the photo of your watch to make sure we have the identical spare part for your watch model, and leave message where needed
Place your order online
Mail your watch to us at 323 carbon Ave SW, unit 508, Concord, NC 28025
Within 5 business days, we will mail back the repaired watch
Free shipping with order values over $50
Free return within one year post purchase
To return, please contact us and we will generate a shipping label. With a shipping label from us, please mail the product(s) to: 323 corban Ave SW, unit 508, Concord NC 28025. Once we receive the product(s), we will refund the full price (excluding $25 engraving service if applicable)
Engraving will be done on the back of the watch. Text and Image are both available. Please limit the words to 12 words if you choose to engrave text. If you choose the image engraving, please upload the image along with the order and send us a message if you need a digital proof. Engraved watch and wooden box are refundable, however we will deduct $25 for the engraving work.